Frequently Asked Questions
Clear answers about payment processing, equipment, pricing and support—without the jargon.
Select a question to see the answer. If your question is not here, contact Real Merchant Solutions and speak with a real person.
What kinds of payments can Real Merchant Solutions help me accept?
We offer solutions for in-person, mobile, online, phone and keyed payments, ACH payments, recurring billing, and integrated restaurant and bar POS systems.
Do you offer ACH payments?
Yes. Real Merchant Solutions can now help eligible merchants accept ACH payments. We will explain the available setup and whether ACH fits the way your customers pay.
Do I have to sign a long-term contract?
Not necessarily. Many terminal-only businesses can work with us without a long-term processing contract. POS systems and specialized arrangements may have different terms, which we explain before you commit.
Is equipment really available at no cost?
Qualified merchants may receive smart-terminal equipment at no cost. The right arrangement depends on processing needs, volume and equipment requirements. We will explain ownership, return requirements and other terms clearly.
What are Dual Pricing and Cash Discount programs?
They are pricing approaches that may help offset card-processing costs while preserving a cash-price option. Program requirements, signage and the customer experience matter, so we review the fit carefully.
Can you review my current processing statement?
Yes. A recent statement helps us identify your effective processing cost, unusual fees, pricing structure and opportunities worth investigating. The review is free.
Do you provide restaurant and bar POS systems?
Yes. TableTurn combines ordering, payments, menu management and reporting for restaurants and bars, with personal implementation and support from Real Merchant Solutions.
Where does Real Merchant Solutions work?
We are based in Central Virginia and work with businesses from Charlottesville to Richmond, throughout Virginia and nationwide.
Will I be able to reach a real person?
Yes. Personal accountability is a central part of our service. We want you to know who to contact when you need help or have a question.
Have a question we did not answer?
Tell us what you are trying to solve and we will give you a straightforward answer.